SHIPPING & RETURNS
Time Frame: US ORDERS 5-7 business days
Preorders: 15 days after delivery to return your item.
Returns: In the event you desire to return a product(s) (that's not a sale item), you have fifteen (15) days from date of delivery. In order to return a product for a refund and/or exchange, the product must be free from any wear, tear, washing, damage (including perfumes/odors, make up/deodorant stains), or alterations. All original tags must be attached if any.
Shipping will not be refunded.
Please allow 3-4 business days for us to process your return. You'll receive an email once we have processed your return.
Exchanges: To process an exchange simply purchase the new product(s) you want in a new order on mer.clothing and return the unwanted product(s) to our store address (must be within 15 days of purchase) with packing slip. Refunds will be processed upon receipt of the returned merchandise and should credit back to your account within 7-14 business days.
Damaged Items.. If you received a damaged item, email us ASAP at firstname.lastname@example.org
To be issued a full refund for a damaged item, return process has to begin and be shipped back within 7 days of being delivered. If shipped back after 7 days, you will receive store credit. Exchanges or returns for damaged items will only be valid within 15 days of delivery.
Shipping costs for returns or exchanges will be the responsibility of the buyer.
We charge a $8.00 Shipping & Handling Fee for returns and exchanges under $65. If it's an item of value $65+ the shipping cost for return will be $20. We do not refund the initial cost of shipping for returns.
NO RETURNS OR EXCHANGED ON REUSABLE FACE MASKS!
All product(s) marked as "sale" are FINAL. No exceptions will be made.
Return Address: SHOP MER RETURNS: 6549 S Norsman Drive Tucson, Arizona 85757
THE RISK OF LOSS AND TITLE FOR PRODUCT(S) PURCHASED BY YOU PASS TO YOU UPON OUR DELIVERY OF THE PRODUCT(S) TO THE CARRIER.